Question 1

What kind of prompts will I receive?

Accepted Answer

Each week, you'll receive carefully crafted questions designed to draw out meaningful memories. Topics range from childhood adventures and family traditions to life lessons and values you want to pass on.

Question 2

How many prompts do I get each week?

Accepted Answer

You receive 3 fresh prompts every week, plus a Free Share space where you can record any story you want — even if it's not tied to a prompt. You can record up to 2 videos per prompt, giving you flexibility to share different perspectives or stories.

Question 3

Can I skip a prompt or come back to it later?

Accepted Answer

As long as you have a subscription, you can hold off on answering a prompt and come back to it later. It will appear under "Prompts You May Have Missed" on the home page, just below the prompts for the current week.

Question 4

Do I need any special equipment?

Accepted Answer

No. Just your phone or computer with a camera. We've designed Reelative to work with whatever device you have.

Question 5

How long can my recordings be?

Accepted Answer

Each recording can be up to 4 minutes. This is intentional: it's enough time to share a meaningful story without feeling overwhelming.

Question 6

What if I make a mistake or want to redo my recording?

Accepted Answer

Simply record again. You can review your video before saving, and you can always re-record if you'd like a fresh take.

Question 7

I feel awkward on camera. Is that normal?

Accepted Answer

Completely normal. Most people feel that way at first. Your family doesn't want a polished performance. They want you, just talking naturally. The discomfort fades quickly once you start sharing.

Question 8

What format are the videos saved in?

Accepted Answer

Videos are automatically processed for universal playback. Whether you record on iPhone, Android, or desktop, your family will be able to watch on any device.

Question 9

Where are my recordings stored?

Accepted Answer

All your videos are securely stored in our cloud. You can access them anytime from your Library, organized by topic and date.

Question 10

Can I watch my old recordings?

Accepted Answer

Yes. Your entire collection is available in your Library. You can browse by topic or scroll through chronologically.

Question 11

What happens to my videos if I cancel?

Accepted Answer

If you've ever been a subscriber, your videos are stored securely with a 100-year storage goal. We encourage your family to save copies to their own devices. We keep them stored as a long-term backup in case those copies are ever lost.

Question 12

Can I download my videos?

Accepted Answer

Yes. You can download individual videos from your library at any time. Your family members can also download from the archive.

Question 13

How do I share my recordings with family?

Accepted Answer

During setup, you'll add up to 10 family members by email. When your collection is complete or your subscription ends, they'll receive a secure link to access and download your stories.

Question 14

Can family members watch videos while I'm still recording?

Accepted Answer

Yes. Family members can watch your videos through their digest emails as you record them. However, we suggest they wait until you're done with your subscription so they can download everything in one place from the archive.

Question 15

Is there a limit to how many family members I can share with?

Accepted Answer

You can share with up to 10 family members. This ensures your stories stay within your trusted circle.

Question 16

What are viewer question videos?

Accepted Answer

Family members you've invited can record a short video (15–20 seconds) asking you to tell a specific story. You answer in your own time, and both videos stay paired together in your library.

Question 17

Who can send me a question?

Accepted Answer

Only the family members you've added as viewers. Strangers cannot send questions, and there's no public inbox.

Question 18

How often can they ask?

Accepted Answer

Each viewer can have one open question at a time. Once they've sent a new question, they can send another new one after 7 days. Replacing their own pending question doesn't count against that limit.

Question 19

Do I have to answer?

Accepted Answer

No. You can answer when you're ready, ignore it, dismiss it, or let it expire. The choice is always yours.

Question 20

Can a viewer change their question?

Accepted Answer

Yes — until you start recording your answer, they can replace their own pending question with a new one. You only ever see the most recent version.

Question 21

What happens after I answer?

Accepted Answer

Their question and your answer are paired together in your library, and the family members you've shared with see them paired in the archive too.

Question 22

Can I re-record my answer?

Accepted Answer

Yes. Like any other story in Reelative, you can re-record your answer at any time. The question stays attached to your newest answer, and your viewer isn't emailed a second time.

Question 23

Can I buy Reelative as a gift for someone?

Accepted Answer

Yes! You can purchase a one-time 12-month gift for $180, or set up an ongoing monthly ($18/month) or annual ($180/year) gift subscription that renews automatically. The recipient will receive an email with instructions to create their account and start recording. Go to the home page and choose how you'd like to gift them by clicking "Give as a Gift."

Question 24

What if my gift recipient doesn't claim their subscription?

Accepted Answer

Gift subscriptions are valid for 90 days. If they don't claim it within that time, contact us at contact@reelative.io for a refund.

Question 25

Can I renew a gift subscription?

Accepted Answer

Yes. We'll send you a reminder email before the gift expires, with a link to purchase another year for your recipient.

Question 26

Who can see my videos?

Accepted Answer

Only you and the family members you specifically invite. Your videos are never public, never used for advertising, and never shared with third parties.

Question 27

How long are my videos preserved?

Accepted Answer

For subscribers and former subscribers, videos are stored securely with a 100-year storage goal. We encourage families to download and keep their own copies. We continue storing them as a long-term backup. This reflects our operational intent, not a legal guarantee.

Question 28

What happens if Reelative shuts down?

Accepted Answer

Your family will always have the ability to download your complete archive. We're committed to giving you ample notice and tools to preserve your content.

Question 29

Is my data encrypted?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices to protect your stories.

Question 30

What does the subscription include?

Accepted Answer

All plans include weekly prompts, up to 2 recordings per prompt, your personal story library, sharing with up to 10 family members, and our 100-year storage goal.

Question 31

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time. Your existing videos will be preserved and your family will retain archive access.

Question 32

Is there a free trial?

Accepted Answer

Yes. All new users get a 1-week free trial to experience Reelative before committing. No credit card required to start.

Question 33

What are the pricing options?

Accepted Answer

We offer monthly ($18/month) and annual ($180/year, save $36) plans. Both include all features.

Question 34

What is the difference between canceling and deleting my account?

Accepted Answer

Canceling your subscription stops future charges but keeps your videos preserved and your family's archive access intact. Deleting your account permanently removes your videos, profile, viewers, and shared links. If you only want to stop being billed, cancel your subscription.

Question 35

What happens to my videos if I delete my account?

Accepted Answer

Your account enters a 30-day grace period during which you can sign back in to cancel the deletion. After 30 days, your videos, profile, and all shared access are permanently deleted and cannot be recovered. Anyone you've shared videos with loses access immediately when you start the deletion. You can begin the process at Settings → Account → Delete Account, or visit reelative.io/delete-account.

Question 36

What devices can I use to record?

Accepted Answer

You can record on any device with a camera and microphone: iPhone, Android phone, tablet, laptop, or desktop computer. We recommend using the latest version of Safari, Chrome, or Firefox.

Question 37

Do I need to download an app?

Accepted Answer

Reelative works in your web browser and is also available as an app for iPhone and Android.

Question 38

What video quality are recordings saved in?

Accepted Answer

Videos are recorded in 720p HD quality at optimal settings for fast uploads and reliable playback across all devices.

Question 39

My video didn't upload. What should I do?

Accepted Answer

Most upload issues are caused by a dropped connection. Try again when your connection is steady. If it happens again, contact contact@reelative.io and we'll help you get your video uploaded.

Frequently Asked Questions

Thoughtful Prompts

Recording Your Stories

Your Story Library

Questions From Your Family

Gifting Reelative

Privacy & Security

Billing & Plans

Technical Details

Still have questions?